Old School RuneScape (OSRS) ban appeal

Banned in Old School RuneScape? Send us the ban notice, your screenshots and what happened. We turn them into a clear appeal based on the rules Jagex has set for Old School RuneScape, and a person checks it before you get it.

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Old School RuneScape
Old School RuneScape · Jagex
At a glance

How Old School RuneScape bans work

Jagex decides on bans in Old School RuneScape and reviews appeals against them. Thus, an appeal goes to Jagex's own support; it shall refer to the exact notice and the rule it names and explain what actually happened on the account.

Who decides
Jagex
Anti-cheat
Jagex Hyperion
Rules the ban relies on
Terms of service
Support contact on file
support.runescape.com
Our price
From €29.99 · all prices
Only Jagex can lift the ban, and nobody can promise that it will. Not sure it is worth it? Try the free Ban Check
Step by step

How to appeal a Old School RuneScape ban

  1. Save the ban notice

    The first step is to secure the Old School RuneScape ban message as a screenshot and as text, together with the date, the platform and any reference number or ID it shows.

  2. Find the rule it relies on

    The notice usually names a rule. That rule shall be looked up in the terms Jagex publishes, so that the appeal answers it instead of making a general complaint. Jagex terms of service

  3. Collect what supports your side

    Useful evidence includes purchase receipts, earlier support replies with ticket numbers and, for a device ban, when the PC or console was acquired and who else used it. A password, however, is never part of the evidence.

  4. Send one clear appeal to Jagex player support

    The appeal is sent while signed in with the banned account, as a single request that sets out what happened in chronological order, why the rule does not fit and which documents are attached. Official page: support.runescape.com

  5. Keep the ticket and follow up with facts

    The ticket number and the reply shall be kept. If Jagex refuses, a second request makes sense only with new facts or a clearer explanation; repeating the first request adds nothing.

We prepare steps 2 to 4 for you: the appeal text, the rule it answers and where to send it, checked by a person before you get it. Start your Old School RuneScape appeal

Background

More about Old School RuneScape bans

  • Jagex Hyperion

    How this anti-cheat system works, its restriction tiers and the evidence that helps an appeal.

Your account, your right to a review

Think Jagex got it wrong?

Tell us what happened. You will see the price and the waiting time before you pay.

A frustrated player holding his head with both hands