Paladins ban appeal

Banned in Paladins? Send us the ban notice, your screenshots and what happened. We turn them into a clear appeal based on the rules Hi-Rez Studios has set for Paladins, and a person checks it before you get it.

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Paladins
Paladins · Hi-Rez Studios
At a glance

How Paladins bans work

Hi-Rez Studios decides on bans in Paladins and reviews appeals against them. Thus, an appeal goes to Hi-Rez Studios's own support; it shall refer to the exact notice and the rule it names and explain what actually happened on the account.

Who decides
Hi-Rez Studios
Rules the ban relies on
Terms of service
Support contact on file
support.hirezstudios.com/en/collections/9670635-paladins
Our price
From €29.99 · all prices
Only Hi-Rez Studios can lift the ban, and nobody can promise that it will. Not sure it is worth it? Try the free Ban Check
Step by step

How to appeal a Paladins ban

  1. Save the ban notice

    The first step is to secure the Paladins ban message as a screenshot and as text, together with the date, the platform and any reference number or ID it shows.

  2. Find the rule it relies on

    The notice usually names a rule. That rule shall be looked up in the terms Hi-Rez Studios publishes, so that the appeal answers it instead of making a general complaint. Hi-Rez Studios terms of service

  3. Collect what supports your side

    Useful evidence includes purchase receipts, earlier support replies with ticket numbers and, for a device ban, when the PC or console was acquired and who else used it. A password, however, is never part of the evidence.

  4. Send one clear appeal to Hi-Rez Studios player support

    The appeal is sent while signed in with the banned account, as a single request that sets out what happened in chronological order, why the rule does not fit and which documents are attached. Official page: support.hirezstudios.com/en/collections/9670635-paladins

  5. Keep the ticket and follow up with facts

    The ticket number and the reply shall be kept. If Hi-Rez Studios refuses, a second request makes sense only with new facts or a clearer explanation; repeating the first request adds nothing.

We prepare steps 2 to 4 for you: the appeal text, the rule it answers and where to send it, checked by a person before you get it. Start your Paladins appeal

Your account, your right to a review

Think Hi-Rez Studios got it wrong?

Tell us what happened. You will see the price and the waiting time before you pay.

A frustrated player holding his head with both hands