Xbox Live (XBL) ban appeal
Banned in Xbox Live? Send us the ban notice, your screenshots and what happened. We turn them into a clear appeal based on the rules Microsoft has set for Xbox Live, and a person checks it before you get it.
- From €29.99
- Price shown before you pay
- Checked by a person before delivery
How Xbox Live bans work
Microsoft decides on bans in Xbox Live and reviews appeals against them. Thus, an appeal goes to Microsoft's own support; it shall refer to the exact notice and the rule it names and explain what actually happened on the account.
- Who decides
- Microsoft
- Anti-cheat
- Platform-tier (PSN / Xbox / Nintendo)
- Rules the ban relies on
- Terms of service
- Support contact on file
- enforcement.xbox.com
- Our price
- From €29.99 · all prices
- Only Microsoft can lift the ban, and nobody can promise that it will. Not sure it is worth it? Try the free Ban Check
How to appeal a Xbox Live ban
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Save the ban notice
The first step is to secure the Xbox Live ban message as a screenshot and as text, together with the date, the platform and any reference number or ID it shows.
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Find the rule it relies on
The notice usually names a rule. That rule shall be looked up in the terms Microsoft publishes, so that the appeal answers it instead of making a general complaint. Microsoft terms of service
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Collect what supports your side
Useful evidence includes purchase receipts, earlier support replies with ticket numbers and, for a device ban, when the PC or console was acquired and who else used it. A password, however, is never part of the evidence.
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Send one clear appeal to Microsoft player support
The appeal is sent while signed in with the banned account, as a single request that sets out what happened in chronological order, why the rule does not fit and which documents are attached. Official page: enforcement.xbox.com
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Keep the ticket and follow up with facts
The ticket number and the reply shall be kept. If Microsoft refuses, a second request makes sense only with new facts or a clearer explanation; repeating the first request adds nothing.
We prepare steps 2 to 4 for you: the appeal text, the rule it answers and where to send it, checked by a person before you get it. Start your Xbox Live appeal
More about Xbox Live bans
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Platform-tier (PSN / Xbox / Nintendo)
How this anti-cheat system works, its restriction tiers and the evidence that helps an appeal.
Appeals for related games
Think Microsoft got it wrong?
Tell us what happened. You will see the price and the waiting time before you pay.
